FAQ

CARE & MAINTENANCE

We recommend all clothing items (shirts, pants, rompers, etc) to be hand washed or washed on delicate cycle in one of our garment bags for added protection, with mild detergent.  Items containing embellishments which are delicate in nature (pom pom & lace trims, etc) should be laid flat to dry.  Please note that any items made of mostly delicate components, specifically lace dresses and rompers, should be hand washed.

Use iron as needed to remove wrinkles and smooth out satin bows for a crisp clean finish.  The only case in which an iron is not advised is on t-shirts or capes with a satin vinyl embellishment as it may come off onto the iron.

I did not receive an order confirmation email.

First please check your spam/junk folder for the confirmation email. If you still do not see the order confirmation, the email address entered at checkout may have been entered incorrectly.

Please email our customer service team at Contact@shopkidskorner.com and tell us your name and the email address where you would like the order confirmation sent and we will check and see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.

How long does shipping take?

Kids Korner Collection is committed to processing orders promptly and we do our best to ship items within 1-3 business days after an order is placed

Can I return items that were purchased on sale?

Due to the Nature of SALE and/or CLOSEOUT items, these items are not eligible for return but can be exchanged or returned for store credit. Items that are on sale with no returns are final sale items and cannot be returned.

How long do I have to make a return?

Customers have 30 days after purchasing an item to start the return process. After that time, the window will expire and items will be marked as unreturnable. 

Do you restock your items?

We do restock our staple pieces. Please reach out to customer service team if you have any other questions or are curious about the restocking of a specific item.

Do you have any discount codes?

If you forgot to apply a discount code please make sure to reach out within 24 hours of placing your order and we will be happy to look into this for you.

Can I add an item to my order?

Unfortunately, we are unable to add items to an existing order.  We do not keep credit card or payment information on file for our customers which is why we are unable to do this.

I saw during checkout that I can create an account, do I have to?

No...BUT you can't view past orders or check order status without one. We highly recommend you create an account. 

What forms of payments do you accept?

We accept all major forms of credit cards including Visa, Mastercard, American Express and Discover! 

We also accept Paypal which is safe, secure and accepts all major credit cards, as well as echecks.

We are verified & SSL encrypted, so you can feel completely protected and ensured that your transaction is safe. During your check out, we will NEVER even see your credit card number or checking information. The only one who receives this is Paypal or the CC company.